Dear Friends

1. Introduction

Welcome to Dear Friends, a mobile application and website operated by My Dear Friends LLC ("MDF," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Dear Friends app or visit mydearfriends.org.

2. Information We Collect

We may collect the following categories of information:

• Information you provide - account e-mail address, display name, profile photo, feedback, and customer-support messages.
• Automatically collected information - device identifiers, IP address, browser type, operating-system version, usage and interaction logs, crash reports, cookies or similar technologies.
• Payment information - transaction identifiers and subscription status from the Apple App Store or Google Play Store (we do not receive or store full payment-card numbers).

3. How We Use Information

We use personal information to:

• Provide, maintain, and improve the Dear Friends app and website.
• Authenticate users, secure accounts, and prevent fraud.
• Process subscriptions and in-app purchases.
• Personalise content recommendations and marketing messages (with consent where required).
• Respond to enquiries and provide customer support.
• Comply with legal, accounting, and tax obligations.

4. Legal Bases for Processing (EEA / UK)

We rely on one or more of the following legal bases: performance of a contract, legitimate interests (such as service security and analytics), consent (for optional marketing), and compliance with legal obligations.

5. Sharing of Information

We disclose information only as necessary:

• Service providers that host data, process payments, perform analytics, or deliver content.
• Regulators, courts, or law-enforcement when required by law or to protect rights and safety.
• Successors in the event of a merger, acquisition, or asset sale.

We do not sell or rent personal information.

6. Data Retention

We keep data only as long as needed:

• User-account data - while the account is active, then up to 90 days after deletion for backup integrity.
• Subscription and payment records - seven years, to satisfy accounting and tax rules.
• Usage analytics - up to 24 months, then stored only in aggregate form.

7. Your Rights

Depending on your location, your rights may include access, correction, deletion, restriction, portability, and objection to certain processing, as well as withdrawal of consent at any time.

Additional CCPA Rights for California Residents

• Right to know, access, or delete personal information.
• Right to opt-out of certain data disclosures.

To exercise any right, contact support@mydearfriends.org.

8. Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure; please protect your credentials.

9. International Transfers

Information may be stored and processed in the United States or other countries. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

10. Children's Privacy

Dear Friends is not directed to children under 13, and we do not knowingly collect their personal information. Parents who believe we have collected such information should contact us for prompt deletion.

11. Third-Party Content and Services

The App may contain links to third-party websites or integrate third-party services (e.g., analytics, payment processors). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be announced in-app or via e-mail, and the "Last Updated" date will change accordingly. Your continued use of the App after a change constitutes acceptance of the revised Policy.

13. Contact Us